Frequently asked questions
Do I need an account?
No. Cropping and downloading work without an account. You need an account for Plus and Pro, so that your projects are saved with their images, focus points and formats.
Are my images uploaded?
The crops are calculated directly in your browser. On the Free plan, the images never leave your computer. With Plus or Pro, we store the original images on our server so that you can continue working on the project later.
What does “set the focus” mean?
You click on the most important subject in the image. All crops are chosen so that this point stays as close to the centre as possible. You can then move and zoom individual crops by hand.
How does Cropy meet file size limits?
Many publishers only allow a certain file size. Cropy compresses each image only as much as needed to stay below the limit. If that is only possible with visibly lower quality, the download overview shows a notice.
What is the difference between “Fill” and “Fit”?
“Fill” crops the image to the format. “Fit” always shows the whole image and fills the rest with a blurred background, a colour or a gradient.
What does Plus offer?
Plus saves your projects with their images, focus points and formats, so that you can continue working later.
What does Pro offer?
Pro includes everything in Plus and adds the texts that publishers require for native ads and newsletters – in as many languages as you like and automatically shortened to each character limit. On top of that, you get an ad preview and more storage.
How do I cancel my subscription?
In your profile under “Manage subscription and invoices”. There you can also see your invoices and change your payment method.
My format is missing.
In step 1, you can use “Custom format” to create any size with an optional file size limit. If a publisher is missing, write to us at hello@cropy.io.